Zappkart Express Partners (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use the Zappkart Express Partners mobile application.
- Information We Collect
We may collect the following information from delivery partners:
- Account information such as name, phone number, email address, and login details.
- Location information while using the app to show nearby orders, support navigation, and provide delivery status updates.
- Delivery-related information such as accepted orders, delivery status, pickup and drop-off details, and proof-of-delivery photos.
- Device and app information such as device type, operating system, app version, and basic usage data.
- Authentication information required to securely sign in and use the app.
- How We Use Your Information
We use the collected information to:
- Create and manage delivery partner accounts.
- Assign and display delivery orders.
- Show nearby orders and navigation routes.
- Track delivery progress during active deliveries.
- Share live delivery status and estimated arrival time with customers and administrators.
- Verify completed deliveries through proof-of-delivery photos.
- Improve app performance, security, and reliability.
- Provide support and resolve operational issues.
- Location Data
The app may access your location while you are using it. Location data is used to show nearby orders, help navigate to stores and customers, and track active deliveries.