AUSTY HEALTHCARE PRIVATE LIMITED operates the Austy Healthcare Pro app. This Privacy Policy explains how information is collected, used, and protected when authorized administrators, employees, or operational users access the admin platform.

1. Information We Collect

We may collect the following information from admin users:

• Personal and work profile information such as name, email address, mobile number, role, employee profile, department, and access permissions.
• Login and authentication data, including account status, role, session details, and security logs.
• Operational activity such as records created, updated, approved, assigned, reviewed, or deleted within the admin system.
• Support and communication data related to users, doctors, pharmacies, hospitals, labs, delivery, ambulance, staff, reports, CMS, transactions, reviews, and service management.
• Device, browser, IP address, app version, system logs, error logs, audit logs, and usage data.

2. Information Managed Through Admin App

Authorized admin users may access or manage customer, provider, and operational data, including:

• Customer profiles, bookings, appointments, records, support tickets, and service history.
• Doctor, hospital, pharmacy, lab, CT/MRI, rental equipment, care staff, ambulance, delivery, health card, instant call, review, account, transaction, report, CMS, and support information.
• Uploaded documents, prescriptions, reports, support media, or service-related files when required for operations.

Admin users must access this information only for legitimate business, healthcare, support, compliance, and operational purposes.

3. How We Use Information

We use admin information to:

• Authenticate admin users and control role-based access.
• Manage healthcare services, providers, bookings, customer support, reports, payments, CMS content, and operations.
• Maintain audit logs and platform security.
• Detect unauthorized access, misuse, fraud, or suspicious activity.